The Chargebacks Holiday Handbook

Don’t Fall Victim to the Post-Holiday Hangover

Be proactive. As we head into the peak sales period, you need to take steps now to ensure that holiday sales don’t become chargebacks when January rolls around. Chargebacks911® has created this informative guide full of explanations and actionable advice... and you can download it for free.

20+ Pages

5+ Chapters

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Chapter 1

Explaining the Post-Holiday Hangover

The majority of disputes occur between 45 and 60 days after a transaction. That makes January and February the unofficial “chargeback season,” as customers attempt to reverse transactions made in the weeks leading up to the holidays.

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Chapter 2

Making a List: What to Do Before the Holiday Rush

Shoppers have already marked important dates like Black Friday and Cyber Monday, and made plans to grab the best deals. You’ve probably been working on inventory and seasonal hiring for months, but there’s still time to put some new practices in place.

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Chapter 3

Checking it Twice: Upping Your Game in the Customer Service Department

It’s never too late to improve your offerings, even once the sales start rolling in. There’s always room to up your game, and one of the best places to start is your customer service department.

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Chapter 4

Gonna Find Out Who’s Naughty or Nice: Detecting Holiday Seasonal Fraud

While top-notch customer service is crucial during this time, it’s also essential to be on the lookout for fraud. There’s no guaranteed way to tell if an order is fraudulent at the time it happens, but there are a variety of things to look for during the purchase process that may identify — and help you prevent — a fraudulent order.

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Chapter 5

Have a Happy New Year: Make a Plan Now to Fight Back Against Chargebacks

Many of those Q1 disputes will be due to first-party misuse of the chargeback process. The good news is that these disputes can be fought — and reversed — through the representment process. And, while they may not have been filed yet, the time to start fighting them is right now.

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