Chargeback Rebuttal Letter Guide

Learn from the Experts

Top chargeback professionals share their experience-tested tactics for writing letters.

Step-by-Step Processes

Detailed explanations and examples show you how to build more effective cases.

Timelines and Checklists

Guidelines to ensure your rebuttals are submitted on time and on target.

Chargebacks will happen. Learn the best ways to fight back.

When customers file unwarranted chargebacks, you have the right to say the transaction was valid. Getting banks to listen, though, isn’t always that easy. This detailed guide contains insider tips and actionable steps for creating complete rebuttal packages that get more attention … and better results.

40+ Pages

6+ Chapters

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Chapter 1

Understanding the Chargeback Process

Chargebacks are an important protection mechanism, but only when used as intended. To help you create effective rebuttals, we look at how the process was designed, how it’s being misused, and ways your customers could be costing you serious revenue.

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Chapter 2

What Goes into a Rebuttal

The rebuttal letter is the linchpin of your case, but that’s only one piece of the representment process. We cover all the components you’ll need, explain the terms and language, and show how missing a deadline could kill your entire case.

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Chapter 3

Writing: Style and Structure

Rebuttal letters should always be clear, professional, and logical. Our guide covers how your letter should be formatted, what to (and what not to) include, and a few experience-based tips for making sure bank agents take a serious look at your case.

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Chapter 4

Is Your Evidence “Compelling”?

Every chargeback includes a reason code, and each code has a list of items that may be considered compelling evidence. For each case, you’ll need to check the specific card network’s most current guidelines to make sure you include the requested items.

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Chapter 5

Why Do Some Rebuttals Fail?

Too much information. Too emotional a response. Missed deadlines. There are a variety of reasons why even a carefully crafted rebuttal may fail. We provide a checklist of things you might overlook, and point out the best tactics for winning the most cases.

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