Optimizing the Post Sale Experience
Fulfillment Hacks to Reduce Chargebacks and Retain Customers Webinar Replay:

Getting the Most Mileage from the Post Sale Experience

The true test of customer service often happens after the order has been placed. Making sure consumers receive exactly what they purchased—as quickly and securely as possible—is key to buyer satisfaction. The process, however, is seldom simple: unique offerings and ever-changing logistics can cause endless frustration, both for merchants and their customers.

For this live Q & A-based webinar, we’re solicitating your questions and concerns regarding methods and benefits of post-sales customer service. Samples of areas covered include

• Ways to insure customer satisfaction after the sale ... and why it’s important
• What merchants should look for in a third-party fulfillment service
• Ways an effective fulfillment system can prevent chargebacks and decrease friendly fraud losses
• How smaller merchants can achieve Amazon-level inventory and delivery management