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Chargebacks911 eBook - Fraud and Chargebacks in Travel | Free Report

Fraud and Chargebacks in Travel
Fast-Tracking the Road to Recovery in a Post-Covid Market

We surveyed over 100 high-level professionals in the travel sector about post-pandemic fraud and chargeback activity. Download your copy of our report to see what our research uncovered:

  • How did the Covid-19 pandemic impact travel industry chargeback rates?
  • What role could booking agents play in winning chargeback reversals?
  • How are travel merchants working to mitigate overall chargeback risk?
  • Can system collaboration improve chargeback / refund processes?

Fraud and Chargebacks in Travel

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How Travel Merchants can Fast-Track Recovery in a Post-Covid Market

When the Covid-19 pandemic hit, travel plans were wrecked for millions worldwide. As a direct result, chargeback activity in the travel sector has reached unprecedented levels over the last 18 months. Can travel merchants remain viable in a post-pandemic world? Was the damage permanent, or is the industry on the verge of a comeback?

This informative new guide from Chargebacks911® offers a real world look at the current state of chargeback management within the travel sector. Download your free copy to see what over 100 insiders said about the industry in 2021, and their outlook for the future.


The travel and tourism sectors have many lessons to share about bouncing back from the most trying of circumstances. While chargebacks are problematic for merchants across every sector, those in the airline, hotel and travel arenas face specific challenges due to the nature of the business in which they operate.

Travel plans go awry for many reasons; cancellations are common, and chargebacks remain a painful thorn in the side for many. Disgruntled consumers—those who are utterly baffled by lengthy terms and conditions, and those who try to scam refunds, free flights or accommodation from time-pressed travel merchants and agents—are common.

Chargeback challenges are compounded by ‘double dipping’; a practice by which customers obtain refunds from the merchant and their credit card provider. As a result, the merchant has to pay out twice.

It’s no surprise, therefore, that over the past 18 months, with travel plans wrecked for millions worldwide, the sector has seen a significant increase in chargeback rates and requests for refunds. Even though merchants have plenty of experience in dealing with disputes, the unprecedented circumstances arising from the Covid-19 pandemic have placed them under intense pressure. Widespread cancellations, disruptions, and the uncertainty driven by national and international lockdown restrictions are undoubtedly eating into revenues.

It’s estimated that payment fraud causes airlines to lose around 1.2% of revenue annually . According to Chargebacks911 data, the travel industry accounted for roughly 1 in 8 chargebacks issued in 2019 , and post-pandemic, the number of fraudulent chargeback issuances (also known as friendly fraud) rose by 41% across all merchant verticals.

If travel merchants want to stay in business for the long haul, they need to do everything possible to safeguard their profits, reassess operational costs and take advantage of every tool and service available to them to mitigate chargebacks and ensure economic recovery.

In this guide, the experts at Chargebacks911 draw upon extensive in-depth research among merchants in the airline, hotel and travel-related verticals to uncover how chargebacks are affecting this sector. The report also examines the positive actions that can be taken to manage fraud detection and mitigate chargebacks.